Privacy Policy

Crusino Casino respects the privacy of players and aims to handle personal information carefully and transparently. This policy applies to information collected through the website, account services, customer support channels and related online interactions. It is intended to help players understand what information may be handled, why it may be needed and how privacy choices can be made.

Personal information means information that identifies a player or could reasonably be linked with a player. The information handled may depend on the services used, the account activity involved and any legal or security checks that apply. Not every player will provide or generate every type of information described in this policy.

By using the website or its services, players should read this policy together with the applicable website terms and any notices shown at the time information is collected. Where consent is requested, players may choose whether to provide it, subject to information that is required to operate an account, provide services, meet legal obligations or protect the website and its users.

Changes to this policy

This policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The latest version will be made available on this page. Players should review it periodically, particularly when continuing to use the website after an update.

Account and contact information

When a player registers or communicates with the website, information may include their name, date of birth, residential details, contact details, account login information, preferences and records of communications with support. Some information may be required to create, maintain or secure an account.

Identity and verification information

To help confirm identity, age, eligibility or account ownership, players may be asked to provide verification information and documents. These may include identity documents, proof of address or other information reasonably needed for verification, fraud prevention, responsible service and security checks.

Payment and transaction information

The website may handle information about deposits, withdrawals, account balances, gaming activity, payment methods and transaction history. Payment details may be processed through payment service providers, and the information available to the website may vary depending on the payment method used. Transaction records may be retained to support account administration, reconciliation, security and legal obligations.

Device, technical and usage information

When players visit or use the website, technical information may be collected, such as an IP address, browser type, operating system, device information, language settings, general location information, pages viewed, access times and interactions with website features. This information can help maintain website functionality, identify unusual activity, improve performance and understand how the services are used.

Information from other sources

Information may also be received from service providers, verification providers, payment providers, fraud prevention services or other parties involved in supporting the website. Information from these sources is used only for relevant account, security, service or legal purposes.

Personal information may be used to provide and administer casino services, create and manage player accounts, process transactions, respond to enquiries and deliver support. It may also be used to communicate with players about account activity, service notices, security matters, changes to terms or other information connected with the relationship.

• To verify identity, age, account ownership and eligibility where required.
• To carry out anti-fraud, anti-money-laundering, security and risk checks.
• To process deposits, withdrawals and other account transactions.
• To monitor and investigate suspicious, unauthorised or potentially harmful activity.
• To maintain, troubleshoot and improve the website, games and related services.
• To provide customer support and keep records of communications.
• To meet applicable legal, regulatory, tax, accounting and record-keeping obligations.
• To send marketing communications where permitted and where the player has agreed to receive them.
• To enforce website terms, protect rights and manage disputes or claims.

Information may be shared with carefully selected service providers that help operate the website or provide services connected with accounts, payments, verification, security, technology, communications, customer support and professional advice. These providers should receive information only where it is relevant to their role and should be expected to handle it securely.

Information may also be disclosed where reasonably necessary to comply with a lawful request, protect the website or another person, investigate suspected fraud or crime, enforce applicable terms, or respond to an emergency. Personal information is not intended to be sold as a standalone product.

Security

Reasonable technical, organisational and administrative measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no online service or method of transmission can be guaranteed to be completely secure. Players should keep passwords and account access details confidential and contact support promptly if they believe an account has been accessed without permission.

Retention of information

Information is generally kept for as long as it is needed for the purposes described in this policy, to provide services, resolve issues, protect the website and meet record-keeping requirements. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep account functions working, support security, measure website performance and understand how visitors use the services. Some cookies may be necessary for the website to operate, while others may support analytics or personalisation.

Players can manage or restrict cookies through their browser settings. Disabling certain cookies may affect the availability or functionality of some website features. Browser settings may also allow players to delete cookies that have already been stored on their device.

Access, correction and deletion

Players may contact support@crusino-casino.click to ask for access to personal information held about them, request correction of information that is inaccurate or incomplete, or request deletion of their data where deletion is available. A request may need to be checked before it is completed so that information is not disclosed to the wrong person.

Withdrawing marketing consent

Players can contact support@crusino-casino.click to withdraw consent to marketing communications or ask for their marketing preferences to be changed. Players may also be able to use an unsubscribe option included in a marketing message. Withdrawing marketing consent does not necessarily stop service, security, transaction or account-related communications that are needed to operate the account or provide important information.

Making a privacy request

To exercise a data right, players should email support@crusino-casino.click and clearly describe the request. It is helpful to include the account username or other details that can assist with locating the relevant information, but players should not send unnecessary passwords or payment details. Requests will be considered and handled in accordance with applicable requirements. Some requests may be limited where information must be retained, disclosure could affect another person, or a restriction applies for security, legal or operational reasons.

Questions or concerns about this Privacy Policy or the handling of personal information can also be sent to support@crusino-casino.click. Crusino Casino aims to respond to genuine privacy enquiries in a clear and practical way.