Responsible Gaming

Gambling can be enjoyable when it remains one form of entertainment among many. It is important to remember that casino games are based on chance and that outcomes cannot be predicted or controlled. A win is never guaranteed, and previous results do not affect future results. A game that has not produced a win for some time is not necessarily more likely to win on the next play.

Before you begin, decide how much time and money you are comfortable spending. Consider that any amount deposited or wagered may be lost. Only use money that is available after essential costs such as housing, food, bills, education and other commitments have been paid. Never use borrowed money, credit intended for essential expenses or funds set aside for important needs.

• Set a spending budget before you play and stay within it.
• Set a time limit and take regular breaks away from the screen.
• Avoid gambling when you are upset, tired, stressed or under the influence of alcohol or other substances.
• Do not chase losses by increasing stakes or continuing to play for longer.
• Treat wins as part of the game rather than as income.
• Keep gambling separate from financial decisions and household expenses.

If gambling stops feeling like a choice or begins to cause concern, pause your play. Taking action early can help prevent a situation from becoming more serious.

Personal limits can help you monitor your gambling and make decisions before you start playing. Depending on the options available on your account, you may be able to request deposit, spending, wagering or session limits. You may also be able to request a temporary break or longer account restriction. Read the terms of any limit carefully, including when it will take effect and how long it will remain active.

Consider setting limits in advance

1. Choose an amount you can afford to lose over a defined period.
2. Choose how long you want to play during each session.
3. Review your account activity and compare it with your original budget.
4. Reduce your limits or stop gambling if your circumstances change.
5. Use a break or self-exclusion option if you need time away from gambling.

A limit is most useful when it is realistic and set before gambling begins. Do not change a limit simply to continue playing after reaching it. If you feel tempted to remove a restriction, consider taking a longer break and speaking with an independent support service or a trusted person.

Self-exclusion and account restrictions

Self-exclusion is a voluntary option that restricts access to gambling for a chosen period or until further notice, subject to the applicable process and rules. If you request self-exclusion, you should not try to open another account or use another person’s account to continue gambling. You should also consider self-excluding from other gambling services you use, where suitable.

Account restrictions are intended to support your decision to take a break. They are not a substitute for professional help, financial advice or treatment. If you believe gambling is affecting your wellbeing, relationships or finances, seek support as soon as possible.

Gambling harm can affect anyone, regardless of age, income or experience. It may develop gradually, and a person may not recognise the change at first. Warning signs can include spending more time or money gambling than planned, feeling unable to stop, or becoming worried about gambling activity.

• Gambling with money needed for rent, bills, food or other essentials.
• Trying to recover losses by making larger or more frequent bets.
• Borrowing money, selling belongings or seeking credit to gamble.
• Hiding gambling activity, account transactions or losses from family or friends.
• Feeling restless, irritable or anxious when trying to reduce or stop gambling.
• Missing work, study, family commitments or sleep because of gambling.
• Arguing with people close to you about gambling.
• Feeling guilt, shame, hopelessness or distress after playing.
• Using gambling to escape problems, loneliness, stress or low mood.
• Returning to gambling after deciding to stop.

One or more of these signs may indicate that gambling is no longer under control. You do not need to wait for a crisis before seeking help. Speaking openly with someone you trust and contacting an appropriate Australian gambling support service can be a useful first step.

If you are concerned about someone else

If a family member, friend or colleague may be experiencing gambling harm, choose a calm time to raise your concerns without judgement. Explain what you have noticed, listen to their response and encourage them to seek professional support. Do not lend money to cover gambling losses or take responsibility for managing their gambling alone. Support is also available for people affected by another person’s gambling.

If you think gambling is becoming difficult to manage, stop playing and use the account restriction or self-exclusion options available to you. You can also contact an independent gambling support service in your Australian state or territory. These services may provide confidential information, counselling, practical guidance and support for affected family members. Help can be available online, by telephone or in person.

For financial concerns, consider speaking with a qualified financial counsellor or another independent adviser. Avoid services that promise to recover gambling losses, guarantee future wins or charge unreasonable fees for assistance. Gambling losses cannot be reliably recovered through further gambling.

Crusino Casino may apply account checks, restrictions or other measures where required by applicable law, platform rules or responsible gambling procedures. These measures can include requests for information, limits on account activity and action where an account appears to be used by someone who is not permitted to gamble. Players must provide accurate information and must not allow another person to use their account.

Gambling is not suitable for children. Do not allow minors to access your account, payment methods or gambling devices. Use appropriate device controls and keep login details private. If you believe a minor has accessed an account or gambling service, stop the activity and report the concern through the available account support process.

If gambling has contributed to an immediate risk to your safety or the safety of someone else, contact emergency services or an appropriate crisis support service in your area. Your wellbeing comes first. Responsible gambling means knowing the risks, making informed choices and being willing to stop when gambling is no longer enjoyable or affordable.